Booking Terms
These terms apply to bookings with LancGo Airport Transfer, a pre booked private hire service. By paying for a booking you agree to them.
1. Your booking
Your booking is a request until we confirm your collection time with you. We aim to confirm within a few hours. If we cannot carry out your journey, we will tell you and refund you in full.
2. Prices and payment
Prices are fixed and shown before you pay. They include normal airport drop off and pick up charges. Full payment is taken online by card through SumUp. We never see or store your card details.
3. Notice
Online bookings need at least 12 hours notice before collection. For shorter notice please contact us on WhatsApp.
4. Passengers and luggage
We carry a maximum of 4 passengers and 5 cases. Please give the number and sizes of cases when booking. If your luggage will not fit safely we will contact you to agree what to do.
5. Cancellations and refunds
Cancel more than 24 hours before your collection time for a full refund. Cancellations within 24 hours of collection are not refunded, except where we cannot carry out the journey.
6. Airport collections and delays
Please give your flight number so we can track your flight. We plan your collection around the actual landing time. Please contact us as soon as you land and have collected your luggage.
7. Waiting time
For home collections we will wait up to 15 minutes after the agreed time. If we cannot reach you and you do not travel, the journey is treated as a late cancellation.
8. Contact
Call or WhatsApp 07772 111426.